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Privacy Policy

Privacy Policy

  • Last Updated: 21 August 2025

    Hammock Counselling (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and when you receive our counselling services.

    We comply with the UK GDPR and Data Protection Act 2018.

    1. Information We Collect

    a. Personal Data for Counselling Services
    We collect personal data only for purposes directly related to counselling services, training, and practice management. This includes:

    • Contact details (e.g., name, email, phone)

    • Health information and session notes
      Hammock

    b. Website Usage & Technical Data
    When you use our website, we may collect:

    • Usage information: pages you visit, how long you stay, interactions

    • Technical information: IP address, browser and device type

    • Collected via cookies, Google Analytics, and Meta Pixel (explained below).

    2. Lawful Basis for Processing

    We process your personal data only when we have a lawful basis, including:

    • Consent: when you submit forms or accept cookies

    • Contractual necessity: to deliver counselling services

    • Legitimate interests: to understand site use, improve services, and run ads

    • Legal obligation: as required by law

    3. How We Collect Information

    a. Counselling Data
    Collected directly when you access our services (e.g., during intake or therapy sessions).

    b. Tracking Technologies
    We use cookies and similar tools such as:

    • Google Analytics – to understand user interaction and improve site effectiveness.

    • Meta Pixel (Facebook Pixel) – to measure ad performance and remarket to users.
      Links to learn more:

    • Google: How it uses data

    • Meta: Data Policy

    4. Data Storage & Retention

    • Counselling Data: Stored securely—encrypted digitally and locked physically. Retained for up to 7 years after the last session, unless law requires otherwise. Hammock

    • Website Analytics Data: Retained as per Google’s and Meta’s standard periods (commonly 14–26 months).

    5. Data Security

    We maintain robust security protocols to protect your data from unauthorised access, alteration, or disclosure. Despite our efforts, no system can be guaranteed entirely secure.Hammock

    6. Your Rights Under UK GDPR

    You have the right to:

    • Access your data

    • Rectify inaccuracies

    • Erase your data (“right to be forgotten”)

    • Restrict processing

    • Request portability

    • Object to processing (especially for marketing or legitimate interests)

    • Withdraw consent at any time

    To exercise these rights, please contact us. We will respond within 30 days.Hammock
    You may also lodge a complaint with the ICO: www.ico.org.uk

    7. Data Sharing

    • Shared with service providers (e.g., Google, Meta) under strict confidentiality

    • Never sold or traded

    • Only shared without consent if legally obligated or in safety-critical scenariosHammock

    8. Breach Reporting

    Any serious personal data breach will be reported to the ICO within 72 hours, following legal guidelines.Hammock

    9. Cookies & Tracking Technologies

    You can control or disable cookies via your browser.

    10. Contact Us

    Hammock Counselling
    Unit 1 Jkd Accountants, Bayside Business Centre, Poole, United Kingdom, BH15 3TB
    Email:

    For questions or data requests, just get in touch.

    Summary of Key Elements

    Topic Details
    Counselling data Secure, retained for up to 7 years
    Website tracking Uses Google Analytics & Meta Pixel
    Legal basis of processing Consent, contract, legitimate interest, legal obligation
    Your rights Access, rectify, erase, restrict, portability, object, withdraw consent
    Breach notification Reported to ICO within 72 hours